Privacy Policy

Last Updated: January 2026

1. Introduction

Express Air Conditioning ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our automotive air conditioning equipment.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Purchase equipment from us
• Request a quote or service
• Subscribe to our newsletter
• Contact us via phone, email, or contact forms

This information may include:

• Name and business name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely via PayPal)
• Company registration number (for business customers)

2.2 Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and browsing activities, including:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for automotive air conditioning equipment
• Send order confirmations and shipping notifications
• Provide customer support and respond to inquiries
• Send service reminders and maintenance notifications
• Inform you about new products, services, or promotions (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. Payment Processing and PayPal Fees

4.1 Data Shared with PayPal

When you pay via PayPal, we share necessary order information with PayPal including:

• Order total and item details
• Your name and contact information
• Delivery address

PayPal's use of your information is governed by their own Privacy Policy, which we encourage you to review.

5. Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfill your order and provide our services
• Legitimate Interests: Improving our services, preventing fraud, and marketing (where balanced with your rights)
• Consent: Where you have explicitly consented (e.g., marketing communications)
• Legal Obligation: Compliance with tax, accounting, and consumer protection laws

6. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: PayPal and other payment services to process transactions
• Delivery Companies: Couriers and freight companies to deliver your equipment
• Manufacturers: Equipment manufacturers (TEXA, Robinair, etc.) for warranty purposes
• Service Providers: IT services, email delivery, and website hosting providers
• Legal Authorities: When required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties.

7. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill our contractual obligations (typically 6 years for sales records)
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

After these periods, we securely delete or anonymize your data.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL encryption for data transmission
• Secure servers and firewalls
• Restricted access to personal data
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights (UK GDPR)

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at expressaircon@outlook.com. We will respond within 30 days.

10. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser. For more information, see our Cookie Policy.

11. International Data Transfers

Some of our service providers (including PayPal) may process data outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: expressaircon@outlook.com
• Phone: +44 (0) 7905 777839
• Address: 7 Wynford Way, Bradford, BD12 0PQ, United Kingdom

15. Complaints

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Helpline: 0303 123 1113